Types of users

By default, when you create a Notification Template Scheme you can see that users in TemplateMe! are divided into three different groups:

1. Licensed Users
2. Unlicensed Users
3. External Users

The difference between these users is the Application Access level they have. Here, you can read more about each group:

Licensed Users

Users who have got permission to use at least JIRA Core Application.

^{Note that users who can use JIRA Service Desk or JIRA Software Application, have access to JIRA Core Application as a consequence}

Unlicensed Users

Users who have got an account into your JIRA instance. However, they haven't got permission to use at least JIRA Core Application.

^{For further information about how JIRA manage its application access see JIRA Licensing and application access}

External Users

Emails account which haven´t got an associate account into your JIRA instance.

Issue security

TemplateMe! will send notifications to unlicensed and external users (i.e: users that cannot see the issue) unless there is any Issue security level applied to that issue that prevents the user to see it.