Send Email

This post-function allows you to send an email to one or more recipients when a workflow transition is executed. You can specify email addresses, Jira users, groups, or project roles as recipients, and fully customize the subject and body of the email using smart tags.

Open

Fields

• Email addresses: Enter one or more valid email addresses. You can type or paste several addresses separated by comma, semicolon, or space.
  Only valid email addresses will be added. Invalid entries will be ignored.

  • Create JSM Customer automatically (checkbox): If the email address does not belong to any Jira user, a Jira Service Management Customer will be created automatically. This does not count towards your Jira license.

• Users: Select one or more Jira users to receive the email.
  You can search and select multiple users.

• Groups: Select one or more Jira groups.
  The email will be sent to each member of the selected group(s)

• Roles: Select one or more project roles.
  The email will be sent to each member of the selected role(s).

• Custom field(s): Select one or more custom fields that contain user information. The email will be sent to each user found in the selected field(s). This includes single user fields, multi-user fields, group fields and any custom fields that contain user data.

• Email subject (required): Enter the subject of the email.
  You can use smart tags.

• Email body (required): Enter the content of the email.
  You can use smart tags and HTML.